Bathstore Reviews

We went to Bathstore in Ruislip for a quotation just before Xmas. We have been bombarded with constant phone calls regarding the quotation. We explained we are on holiday at present but would respond once we returned. The phone calls continued to the point of harassment. NEVER give your contact details especially your phone number to them. Personally I would avoid and give someone else the business.

Purchased a Vanity Unit online ...arrived with 2 different assembly instructions & parts that were not correct for the unit, despite several emails explaining the issue, still not resolved. I am now left with a half built vanity unit, sink & large cardboard boxes in my bungalow a week before Xmas. Furious my ensuite is incomplete for my guests over the holiday - never purchased from Bathstore before & vow to never again !!

Ordered bathroom items for the bathroom being refurbished. Builder was delayed contacted to ask if I could return an unused and unopened item I was rudely told no by an overseas customer service team.
Who had replied to two emails previously sent.
Interestingly B&Q allowed a full refund for an unused item I purchased at the same time.

A wasted and (with current petrol prices) costly, 9 mile round trip on a tediously hot day.

I made a special trip to Bathstore in Chatham (Homebase) only to find it was closed, even though it was advertised online as being open.

What a waste of time!

If the store is closed, then the least Bathstore can do is update its online opening times accordingly ?

We purchased our shower enclosure from Bathstore 4 years ago. In less than a year it had to be replaced because the chrome finish started to corrode. The replacement is no better and the chrome finish is peeling off. It looks as though we have had the shower for years and I feel embarrassed by its appearance when friends stay. I am not prepared to pay someone to fit another replacement so have decided to let the cubicle deteriorate further and buy from another supplier.

Janos was amazing! We ordered two bathrooms via Janos in the Harlow branch and was really pleased with the service provided. He did a home measure, along with advising which products would work in what area, including a complete design change. I had a few faulty items but Janos was happy to refund and order new items. Based our new bathrooms, Janos has since helped friends with 5 new bathrooms - would recommend and rate him to anyone looking for a new bathroom!

Regarding Bathstore products - bath panels are extremely flimsy, so order these from somewhere else where possible!

Went to Bathstore in the Homebase Bridgend store and were greeted by 2 lovely team members in the bathroom showroom. They were extremely helpful and even showed us what our bathroom would look like with everything we would want. Extremely helpful with the planning stages and the bathroom fitters they had recommended were top class and very well mannered. I would recommend Bathstore to friends and family without hesitation . Good customer service , excellent professionals who know their job, and value for money.

See no point ordering from here unless you are under 0 time constraints. Consistently delay your order, then when it arrives it'll be broke. (Sink was cracked to pieces) bath was delayed by a month, which completely missed the bathroom installation date. Oh and if you phone them up, good luck speaking to someone who speaks English. Would give negative stars if possible.

Purchased the Savoy suits 4 year's ago, started to fall apart after the first year, bath panel split, vanity unit split and not waterproof, wall unit same....dreadful quality - avoid.
Now having to look to replace, we are not rich or wealthy people, buying this bathroom as a luxury for us - so disappointed.

Customer service on returns has been appalling. Promised collections have not happened despite someone waiting in all day, they have claimed to have left a card 3 times and no card actually delivered. I suggested they give me courier details, try an alternative courier or allow return to store, they are not interested.

I order a shower tray and cubical from bath store!.
This is when my problems started.
After being given a date for delivery I waitedguess what never turned up!! Contacted there Shockingly bad customer service and got a new date only 4 weeks later,
And guess what no delivery. Now been waiting for delivery today 10 weeks since placing my order and still no delivery

Flimsy bath panel, absolute waste of money.
Very poor after sales care. Store sales person too busy to deal with issues. I was told I needed to make an appointment to return items.
Some fixtures missing and like previous reviews, customer services could not help as I bought in store and not online!
Couldn't get any response from store where I purchased the items.
Never ever going to use Bathstore again.

Wrong items were delivered after weeks of waiting, customer service team keep hanging up on the calls, or saying they'll call back and never do. I now have incorrect items waiting to be returned, and have had to cancel all the building work. Such a let down for a huge company.
The customer service team need training on how to be polite,

AVOID
Fitted thermostatic shower valve, bath taps and basin taps, Bensham range in 2018 ,have had to replace shower valve, and 3 cartridges at app £90 each, basin taps are dripping, and am told that they do not stock spares, and cannot give me any details of stockist .
Garantee is useless does not cover parts.
I curse the day I went into bathstore.

Parts delivered with correct labels wrong parts in the boxes, some parts also missing on original delivery. Replacement parts sent were wrong and had to be sent out again for the third time. Then when our store recommended fitter goes to fit the bath it's damaged and trying to get a replacement one so it doesn't hold him up is as forth coming as the second coming. I would recommend people stay away from Bathstore as they are incompetent!